Privacy Policy
Last updated: 23 February 2026
Who we are
Heritage Café (“we”, “us”, “our”) operates this website.
Location: Donkin Reserve, Gqeberha (Port Elizabeth), South Africa.
If you need to contact us about privacy, email: info@heritagecafe.co.za or call: 076 174 2927.
What information we collect
We may collect the following personal information when you use our website, contact us, or submit a booking request:
- Name and surname
- Email address
- Phone number
- Business name (if provided)
- Details you submit in a message or booking form, including event information
- Technical information such as IP address, device type, browser type, and pages visited (via cookies and analytics)
How we collect information
We collect information when you:
- Submit a contact form
- Submit a private events booking form
- Call, email, or message us
- Use the website (via cookies and analytics tools)
Why we use your information
We use your information to:
- Respond to enquiries and messages
- Process booking requests and provide quotes
- Communicate with you about your booking, reservation, or event
- Improve our website and customer experience
- Meet legal and regulatory requirements
Legal basis for processing
We process your personal information in line with the Protection of Personal Information Act (POPIA). We collect and use your information when:
- You consent (for example, submitting a form)
- It is necessary to respond to your request or provide services
- We have a legal obligation
- It is in our legitimate interests to operate and improve our business and website
Sharing your information
We do not sell your personal information. We may share information with trusted service providers who help us operate the website and manage communications, such as:
- Website hosting and maintenance providers
- Email and form tools
- Analytics providers (for example, Google Analytics)
- Payment providers (if applicable)
These providers may only use your information to perform services for us and must protect it.
Cookies and analytics
We may use cookies to help the website function and to understand how visitors use the site. You can disable cookies in your browser settings, however some parts of the website may not function correctly.
How long we keep your information
We keep your information only as long as needed for the purposes listed above, or as required by law. Booking and event records may be kept for a reasonable period for operational and accounting purposes.
Your rights
You may request to:
- Access the personal information we hold about you
- Correct your information
- Delete your information (where we are not required by law to keep it)
- Object to processing in certain cases
- Withdraw consent (where processing is based on consent)
To request this, contact: info@heritagecafe.co.za.
Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Photography and marketing
If you provide consent for photography and marketing use, we may use images for our website, social media, and printed materials. You can withdraw consent at any time by contacting us, however this may not affect content already printed or published before the withdrawal.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.